Managed IT infrastructure team of three in support of all enterprise-wide applications, data center, and fail over data center site. Led and developed junior-level technical personnel. Developed and managed $3 million IT budget. Conducted feasibility studies of internal technical projects. Acted as focal point of escalation for issues impacting entire enterprise ranging from Exchange and SQL server issues to DNS and AD. Authored and executed RFPs for vendors and created internal Project Management procedures. Managed vendor relations and competitive bidding processes. Analyzed and corrected SAN problems on a 14 TB Net App SAN leading to a 60% increase in guest VM performance, 80% increase in overall server performance and $200k cost avoidance in additional IT expenses * Reduced Tier 1 storage usage 70% through deployment of NearPoint Archiving Solution * Directed and managed migration of Exchange 2007 to Exchange 2010 * Designed an enterprise-wide SharePoint 2010 farm deployment Managed deployment of Windows 7 across 120 sites and 2,800 users * Implemented Windows Server 2008 Farm for 1,000 concurrent users * Defined enterprise-wide information security schema and policies * Developed and presented technical solutions with business case justifications to executive- level staff
Completed military refresher courses on CompTIA A+ course material, basic combat training at Fort Benning, received National Defense Service Medal, led platoon-sized element during live fire field training exercise, and participated in Leadership/Reaction course. Honorably discharged. · Trained to troubleshoot and install Cisco routers and switches · Installed Microsoft Windows Server 2008 during live instruction · Received Interim Secret Security Clearance · Completed classes on CompTIA Security +
Evaluated customer infrastructure, created detailed Visio diagrams and network documentation, assisted junior-level engineers with advanced troubleshooting of server and desktop issues, troubleshot DNS, AD, GPO and scripting issues at client locations, documented internal processes for troubleshooting and other internal processes, ensured onsite technical resolution for server and desktop issues, advised customers on infrastructure changes to improve reliability and performance using best practices from vendors. · Designed systems to accommodate business objectives · Consolidated environments using VMware and SAN technology · Led numerous email migrations and deployments with 2003 and 2007 Microsoft Exchange · Set up, configured, and troubleshot VPN solutions using Watchguard, SonicWall, and Cisco products · Conducted day-to-day maintenance of server equipment and user accounts · Configured, installed and troubleshot Microsoft Servers (2000, 2003, and 2008 servers), IIS, Symantec Backup Solutions, BlackBerry and numerous third party applications
⢠Maintained SQL development databases ⢠Designed user interface for an internal customer relationship module application and internal ⢠HR website ⢠Programmed back end SQL queries, PHP and C# commands for CRM and HR websites. ⢠Troubleshot AD, DNS and internal switching issues. ⢠Assisted lower level helpdesk engineers with advanced desktop troubleshooting ⢠Maintained Websense rules and server ⢠Administered Active Directory accounts and users ⢠Troubleshot VoIP issues and auto dialer server problems, as necessary, ⢠Imaged systems for rapid deployment.
⢠Migrated users and server into a domain based network solution ⢠Debugged VB logon scripts deployed to nearly a thousand users ⢠Created group policy objects used for maintaining hundreds of remote users ⢠Led non-technical persons through steps necessary to prep remote sites for domain integration. ⢠Troubleshot remote connectivity issues with end users and senior engineers when necessary ⢠Assisted in the creation of a domain based networking solution as an on site leased employee to a local
⢠Recovered data off of broken RAID 1,3,5, and 10 arrays through software means ⢠Prepped drives for physical recovery when deemed necessary ⢠Maintained internal ftp server for client access ⢠Ordered parts through vendors and coordinated with partners to maintain smooth operations ⢠Tracked all incoming, and current jobs
⢠Provided world-class remote support to internal Verizon employees in a 24/7 call center. ⢠Acted as first line support resolving 85% of all client calls on a first call basis ⢠Supported Windows 9X, Millennium, 2000 and XP ⢠Supported Lotus Notes, Office 2000 and 2003, along with mainframe users using Attachmate Extra, along with numerous other third party internal Verizon applications. ⢠Cleaned Viruses and spy ware off of PCs remotely when possible. ⢠Conducted basic network troubleshooting with clients and escalated as needed ⢠Did basic user maintenance resetting passwords and adding users to security groups as needed ⢠Assisted VPN clients with troubleshooting issues ⢠Received STAR award for exceptionally high resolution rates and customer satisfaction.
⢠Junior level IT staffer responsible for maintaining Onbase imaging system ⢠Trained users on use of Onbase system ⢠Conducted basic onsite troubleshooting for users having connectivity, office and virus issues ⢠Tracked internal IT assets and maintained IT store closet.
Associate of Science
B.A.S
Concentration: Information Technology Management
Computers, VMware, history, boxing, sustainable living and traveling
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